If students cancel the lesson at least 15 hours before the start of the lesson, then they do not lose the hour. If they cancel with less than 15 hours, then we have to count the lesson.

The Excel should still be updated as usual, but you should write ‘NO SHOW’ or ‘Late Cancellation’ in the Material column.

This is VERY IMPORTANT as all invoices are generated based on the numbers of hours recorded on the Excel file. If we do not complete the Excels accurately either the students lose hours or the school loses money.