Hello XXXX,

Thank you for a wonderful class, it was nice to see you again! I have attached the slides we worked on together so you can have a look and practice the new vocabulary.

For some extra practice here are some exercises and activities you can work through,

First, here is a business listening exercise for you about a company that had some setbacks, and got off on the wrong foot:


There is a quiz for you that is included, as well as some vocabulary for you to listen to and review.

Next, here is a reading about cultural management in business. Today, we spoke a lot about error management, this article speak about how to address some cultural differences that may slide through the cracks. There are also two small quizzes attached as well.

– https://learnenglish.britishcouncil.org/skills/reading/c1-reading/cultural-behaviour-business

Finally, imagine you are a senior manager in a fast-growing company. In recent months, the company has faced a significant setback due to errors in various departments. Some of these errors have caused the company to get off on the wrong foot with important clients, while others have gotten out of hand and resulted in financial losses. It seems that despite your best efforts, some mistakes still manage to slide through the cracks.

– Write a report to your company’s board of directors. Analyze the recent setbacks and errors your company has encountered, discussing the specific reasons behind each incident.

-Furthermore, outline a proactive strategy for improving error management within the organization.

Let me know if you have any questions or concerns,